Refund & Returns Policy

Return policy on customer remorse

In the case you change your mind, all items that you have ordered can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at info@directnine.ch

We only accept returns for customer remorse on the following conditions:

For items with a manufacturer seal, the manufacturer seal must be unopened
The item must be in its original packaging with all original accessories

To return the product, you must contact us first. Don’t send items back without contacting us first. If you change your mind after receiving the product, then you must send the product back to us, in the condition mentioned above, and as per the instructions provided by us at your own cost and risk. The shipping charges in such cases are to be borne by you.

In case, you change your mind, after we have already processed the product for delivery, then you must not unpack the order when they are received by you and you must send the order back to us, as per the instructions at your own cost and risk.

Returns must be shipped within 7 days of receiving the instructions and you must immediately share the Return courier tracking ID/AWB number/consignment number with us so that we can monitor the transit of the Return to us.

Return policy on damaged, wrong, or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at info@directnine.ch.

In the aforementioned case, you will have 30 days to return the items by shipping these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.

Restocking Fee

There is no restocking fee for returned orders.

Returning an order

Packing instructions:

Securely pack the items in a box.
Use the address to ship as provided in the instructions you receive from us.
Ship the package from the nearest post office or shipping company of your choice.

Canceling an order

You have 24 hours before the item(s) have been processed for delivery to cancel your order.

In case your order has already been processed for delivery, kindly follow the return policies stated above that corresponds to your reason for return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@directnine.ch and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.

Refund process

The refund will be initiated once your product is received back at our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process.

All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets, even Buy Now, Pay Later account, or the bank account, as the case may be, from which the payment was originally received, unless you agree to receive a voucher.

We may make a deduction from your refund for any loss in the value of the products returned if the loss is the result of unnecessary handling by you (for example using or wearing the product prior to return).

Your Rights

Notwithstanding the foregoing, nothing in this policy is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

You have certain rights as a consumer including legal rights relating to faulty and/or misdescribed goods and you are requested to acquaint yourself with the same.

Contact Us:

Phone: +41912391399

Email: info@directnine.ch

"DirectNine" by Handelnine Global LLC